Fully Managed ITSM & Staff Augmentation

• Fully Managed ITSM –We take complete ownership of your IT operations, offering a seamless, worry-free experience.
• Staff Augmentation & Onsite Support –Need additional IT staff? We provide skilled professionals to enhance your team.
• Hybrid IT Support –A combination of remote and onsite support to fit your business needs.

Automated ITSM Process Design

• Implement AI-driven and automated workflows for ITSM operations.
• Reduce manual intervention, improve response times, and enhance IT service efficiency.
• Integration with ITSM platforms to optimize service delivery.

Security-First ITSM Approach & Industry Best Practices

• Zero Trust Security Framework – Implement access controls that verify every request and user before granting access.
• Continuous Threat Monitoring – Leverage CrowdStrike, Cloudflare, and other security solutions to proactively detect and mitigate threats.
• Mobile Device Management, Security & Compliance – Secure all devices with Microsoft Intune, Jamf, or Kandji for comprehensive device management.
• Network Security & Traffic Protection – Implement secure firewalls, DDoS protection, and data encryption at rest and in transit.
• Security Patch Management – Ensure all systems and devices remain up to date with the latest security patches.
• Incident Response & Disaster Recovery – Quick action plans to mitigate risks, restore systems, and ensure business continuity.

Compliance Readiness & Certification Support

• Ensure readiness for ISO, SOC 2, HIPAA, and other regulatory frameworks.
• Partnership with Vanta to help organizations achieve and maintain compliance.
• Streamlined policy implementation, audit support, and risk assessments.

IT Helpdesk & 24x7 Support Services

• Dedicated IT helpdesk for employees and end-users.
• 24x7 remote IT support, with proactive monitoring and issue resolution.
• Multi-channel support: Phone, Email, Chat, and Ticketing System.

Mobile Device Management (MDM) & Endpoint Security

• MDM Implementation & Support – Securely manage Apple and Windows devices with Kandji, Jamf, Microsoft Intune, and Apple Business Manager.
• Endpoint Security & Threat Management – Leveraging CrowdStrike and Cloudflare for real-time threat detection and response.
• Enforce security policies, remote wipe capabilities, and device compliance enforcement.

Custom ITSM Solutions Tailored to Your Needs

• Whether you need fully managed IT services, an extension of your existing IT team, or a hybrid model, we deliver solutions that fit your business goals and budget.

Modern Security-First Approach

Industry best practices including Zero Trust, proactive threat monitoring, and security patching.

Automation & Efficiency

Optimized IT processes with automated workflows and AI-driven ITSM.

Compliance & Risk Management

Strong experience with ISO 27001, SOC 2, HIPAA, PCI DSS and other regulatory frameworks

Flexible Engagement Models

From fully managed IT to staff augmentation, we provide IT solutions that scale with your business.24x7 Support & Global Reach – Around-the-clock IT support for seamless operations across locations.